Refund requests for the 2020 conference must be made in writing to ISPD Headquarters on or prior to 4 May 2020. A 75% refund of the Conference and workshops registration fees shall be given for cancellations received on or prior to 4 May 2020. No refunds shall be made after 4 May 2020. No refunds shall be made to individuals who attend a portion of the conference. No refunds shall be made for cancellations due to inclement weather. ISPD reserves the right to substitute faculty, or cancel or reschedule sessions because of low enrollment or other circumstances. If ISPD must cancel the conference in its entirety due to circumstances beyond the control of ISPD (including but not limited to, forces of nature, war, terrorism, failure of transportation, weather, accidents, fires, electrical failures, internet failures, strikes, labor disputes, postal delays, explosions, and government orders or regulations), ISPD may refund the appropriate registration fees to conference registrants; no refunds shall be made for travel expenses related to the conference. Attendees who purchase non-refundable airline tickets do so at their own risk.
If you find that you are unable to attend preconference workshops or the Conference, you are welcome to send a colleague in your place. There is no fee to make this change up to 4 May 2020. Registration substitutions after 4 May 2020 shall be charged a $55.00 processing fee.
Returned Check Policy
Remittance must be made in U.S. Dollars. A $25.00 surcharge may be assessed to cover any collection fees.
Important Payment Note
The registration form must be accompanied by your credit card information or check in full payment of registration fees and events. All non-U.S. registrants shall be charged the U.S. Dollar equivalent at the time the charge is processed, unless otherwise indicated. To qualify for early registration rates, your registration form must be submitted online, emailed, or postmarked by 4 May 2020, and your payment must be submitted online, phoned in, or postmarked by 4 May 2020. (Do not email credit card information; email is not secure.)
Refunds in case of Emergency
If an attendee is unable to attend the preconference workshops or the Conference based on serious illness or death (of self or a family member), a partial refund (amount paid minus a $55 processing charge) may be granted. Requestors shall submit the request in writing to ISPD Headquarters. The Program Chair(s) shall review the request to ensure it is in accordance with written policy. No refunds shall be granted for cancelled or missed flights and/or inclement weather.
Exhibitors are subject to the same refund and substitution policies above. They do not qualify for the emergency refund policy because an exhibiting organization can send a different representative if the original representative is unable to attend.
The Program Committee may issue press passes to representatives of news media outlets that ISPD solicits to attend its meeting and/or approves on a case-by-case basis.